Refund policy

This Return and Refund Policy applies to women’s apparel purchased on https://coatcrestwear.com from COAT CREST LLC (“COAT CREST,” “we,” “us,” or “our”). Katia M. Yukash is an officer of the company.

This policy covers only products we actually sell: apparel and related wardrobe layers offered on this website. It does not describe other product types.

1. What you need to do to start a return

  1. Email support@coatcrestwear.com or call +1 954-245-6399.
  2. Include your order number, the item name, and the reason for the return.
  3. Wait for written authorization. Do not ship anything before we authorize the return.
  4. Use the prepaid label or carrier instructions we send.
  5. Hand the package to the designated carrier within 14 calendar days after the authorization date.

Unauthorized packages may be delayed, refused, or sent back to you.

2. When a return or refund applies

You may request a return if:

  • you no longer want the item, and you request the return within the time window below;
  • the item arrived damaged;
  • the item is incomplete; or
  • you received the wrong item or wrong size/color from the order.

We may reduce a refund only if allowed by applicable U.S. law and the item was used beyond a reasonable in-home inspection, or parts that came with the item are missing. We do not charge a restocking fee.

3. Return window

Request a return within 30 calendar days after the delivery date. The 30 days start when the carrier marks the order delivered, not on the purchase date.

If the item arrived damaged, incomplete, or incorrect, tell us within 7 calendar days after delivery and include photos so we can investigate quickly. That 7-day reporting period does not take away rights you cannot waive under applicable law.

4. Condition of returned items

You may try the item on and inspect it as you would in a store. Original packaging is not required. Return the item in substantially the same condition, with all tags, extra buttons, belts, or other pieces that came with it.

5. Return shipping method and who pays

COAT CREST LLC pays authorized return shipping. After approval we email a prepaid label. Authorized returns must go to:

IS Fulfillment
Attn: COAT CREST LLC Returns
1314 N Nias Ave
Springfield, MO 65802
United States

Do not mail returns to 630 River Rd, Tuscumbia, MO 65082 unless we confirm that address in writing.

6. Exchanges

Email support@coatcrestwear.com inside the 30-calendar-day window. Exchanges depend on stock. We pay authorized return and replacement shipping. If the replacement is unavailable, we refund the original payment method instead.

7. How long a refund takes

After the Springfield facility receives and inspects the item, we email you the result. An approved refund is issued to the original payment method within 5 business days after inspection. “Business days” means Monday–Friday, excluding U.S. public holidays.

Your bank or payment provider may then take an additional 3–10 business days to post the credit. That posting time is controlled by the financial institution, not by COAT CREST LLC.

We refund the original payment method. We do not substitute store credit unless you ask for it and accept it in writing.

8. Cancellations

Ask us to cancel only before the order ships, at support@coatcrestwear.com or +1 954-245-6399. After shipment, this return process applies.

9. Contact for returns

COAT CREST LLC
Officer: Katia M. Yukash
Registered office: 630 River Rd, Tuscumbia, MO 65082, United States
Authorized return facility: IS Fulfillment, 1314 N Nias Ave, Springfield, MO 65802, United States
Email: support@coatcrestwear.com
Phone: +1 954-245-6399
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. ET, excluding U.S. public holidays

Related pages: Shipping Policy Payment Policy