Refund policy

Last updated: September 1, 2026

This Return and Refund Policy applies to purchases made through https://coatcrestwear.com, operated by COAT CREST LLC (“COAT CREST,” “we,” “us,” or “our”).

1. Return period

You may request a return within 30 calendar days after the order is delivered. To start a return, contact support@coatcrestwear.com and include your order number and the reason for the request.

Returns require prior authorization. If your request is approved, the item must be handed to the designated carrier within 14 calendar days after the return authorization is issued. Items sent without prior authorization may be delayed or returned to the sender.

2. Return condition

Original packaging is not mandatory. You may open and reasonably inspect an item as you would in a physical store. The item must be returned in substantially the same condition in which it was received, allowing for reasonable inspection, and must include all supplied parts, accessories, and instructions.

We may reduce a refund only when permitted by applicable law if an item has been used or handled beyond what is reasonably necessary to inspect it, or if parts or accessories are missing. We do not charge a restocking fee.

3. Return shipping

COAT CREST LLC pays the authorized return-shipping cost. After approval, we will provide a prepaid shipping label or equivalent return instructions. Do not send a return to the business address unless our support team specifically confirms that address in writing as the authorized return destination.

4. Exchanges

Exchanges are accepted subject to product availability. Contact support@coatcrestwear.com within the 30-day return period. We pay the authorized return and replacement shipping costs. If the requested replacement is unavailable, we will offer another available option or issue a refund to the original payment method.

5. Damaged, incomplete, or incorrect orders

If an item arrives damaged, components are missing, or you receive the wrong product, notify us within 7 calendar days after delivery. Include the order number and clear photographs of the item, packaging, shipping label, and issue when reasonably possible. This reporting period helps us investigate promptly and does not limit any non-waivable rights available under applicable law.

6. Non-returnable items

Gift cards are not returnable or refundable except where required by law. We do not sell customized or personalized products. We do not designate ordinary merchandise as “final sale.”

7. Refunds

After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are processed to the original payment method within 5 business days after inspection. We do not issue store credit instead of an original-method refund unless you expressly request and accept it.

Your bank or payment provider may require an additional 3–10 business days to post the refund. This additional posting period is controlled by the financial institution.

8. Cancellations and order changes

You may request cancellation before the order ships. Shipping-address corrections, product changes, and other order modifications are also available only before shipment and are not guaranteed after processing begins. Contact us immediately at support@coatcrestwear.com. Once an order has shipped, the return procedure applies.

9. Contact

COAT CREST LLC
630 River Rd
Tuscumbia, MO 65082
United States
Email: support@coatcrestwear.com
Phone: +1 954-245-6399
Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. ET, excluding U.S. public holidays.