Privacy policy

Last updated: September 1, 2026

COAT CREST LLC (“COAT CREST,” “we,” “us,” or “our”) operates https://coatcrestwear.com. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

1. Information we collect

Depending on how you interact with us, we may collect:

Contact information, including name, email address, telephone number, billing address, and shipping address.
Order and transaction information, including products purchased, order value, payment status, returns, refunds, and customer-service history.
Payment-related information. Complete payment-card details are processed by our payment providers and are not stored by COAT CREST LLC.
Account information, if you create a customer account.
Device and usage information, including IP address, browser type, device identifiers, pages viewed, referring URLs, interactions, approximate location, and cookie or analytics identifiers.
Marketing preferences, including email subscription and opt-out choices. We do not conduct SMS marketing.
Information you voluntarily provide through reviews, messages, forms, return requests, or other communications.

2. How we collect information

We collect information directly from you, automatically through our website and related technologies, and from service providers involved in operating our store, processing payments, delivering orders, preventing fraud, providing analytics, or supporting advertising.

3. How we use information

We may use personal information to:

Process payments, fulfill orders, arrange delivery, and provide order updates.
Handle returns, exchanges, cancellations, refunds, and customer support.
Operate, maintain, secure, troubleshoot, and improve our website.
Detect and prevent fraud, abuse, security incidents, and unlawful activity.
Comply with legal, tax, accounting, regulatory, and recordkeeping obligations.
Send service communications relating to orders or accounts.
Send promotional email where permitted. Every marketing email will provide an unsubscribe method.
Measure website performance and advertising effectiveness through Shopify Analytics, Google Analytics, and Google Ads.
Personalize content or advertising where permitted and consistent with your privacy choices.

4. Cookies, analytics, and advertising

We use cookies and similar technologies for store functionality, security, preferences, analytics, and advertising. Our tools may include Shopify Analytics, Google Analytics, and Google Ads. More information appears in our Cookie Policy.

Where required, non-essential technologies are used according to your consent or privacy choices. You may adjust available choices through our cookie banner or privacy controls. Browser settings can also block or delete cookies, although doing so may affect website functionality.

5. Email marketing

If you subscribe, we may send product news, offers, or other promotional email. You can unsubscribe through the link in any marketing email or by contacting support@coatcrestwear.com. Unsubscribing from marketing does not stop transactional messages about an order, account, return, or security matter.

We do not use SMS marketing.

6. How we disclose information

We may disclose personal information to service providers that perform services for us, including Shopify, payment processors, fraud-prevention providers, carriers, fulfillment providers, customer-support tools, cloud and security providers, analytics providers, and advertising partners. We may also disclose information:

To comply with law, court orders, lawful requests, or legal process.
To protect customers, our business, or the rights and safety of others.
In connection with a merger, financing, acquisition, reorganization, or sale of all or part of our business, subject to applicable law.
At your direction or with your consent.

We do not sell personal information for monetary payment. Certain analytics or advertising activities may be considered “selling,” “sharing,” or targeted advertising under some state privacy laws. Where applicable, you may opt out through our privacy controls or a recognized browser-based opt-out preference signal, such as Global Privacy Control.

7. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, fraud prevention, legal compliance, dispute resolution, and enforcement of agreements. Retention periods vary according to the type of information and applicable legal requirements.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online service or transmission method is completely secure, and we cannot guarantee absolute security.

9. Children’s privacy and minimum purchase age

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Purchases may be made only by individuals who are at least 18 years old or who act with the involvement and authorization of a parent or legal guardian, where permitted by law. If you believe a child has provided personal information, contact support@coatcrestwear.com.

10. U.S. state privacy rights

Depending on your state of residence and whether the applicable law covers our activities, you may have rights to request access to, correction of, deletion of, or a portable copy of certain personal information; to opt out of certain sale, sharing, targeted advertising, or profiling; and to appeal a denied request. You may also have the right not to receive discriminatory treatment for exercising a privacy right.

Submit a request to support@coatcrestwear.com. We may verify your identity and authority before fulfilling a request. An authorized agent may submit a request where permitted by law, subject to verification. If we deny a request and your state provides an appeal right, reply to our decision and state that you wish to appeal.

11. External links

Our website may contain links to third-party sites. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

12. Changes to this policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The revised version will be posted with a new “Last updated” date.